Overview of Company Customer Sentiment Analysis in January
The overall sentiment towards Earegood Plumbing & Heating is negative. Customers express dissatisfaction with the quality of the service provided, particularly relating to unexpected charges and plumbing issues that arose shortly after the initial installation. Communication with the company appears lacking, with customers feeling that their concerns about billing were not adequately addressed. Th... Read more
The overall sentiment towards Earegood Plumbing & Heating is negative. Customers express dissatisfaction with the quality of the service provided, particularly relating to unexpected charges and plumbing issues that arose shortly after the initial installation. Communication with the company appears lacking, with customers feeling that their concerns about billing were not adequately addressed. The experience has left the reviewer feeling uneasy about hiring the company again, indicating a lack of trust in their pricing practices. Read less
Overview of Company Customer Sentiment Analysis in January
In the reviews, the following sentiments and common findings are noted:Service Quality: The customer experienced issues with the quality of the plumbing work, as evidenced by a leaking pipe that required a second visit. This indicates potential concerns regarding the workmanship of the installers.Pricing Transparency: There is a clear frustration regarding the billing process, with the customer fe... Read more
In the reviews, the following sentiments and common findings are noted:Service Quality: The customer experienced issues with the quality of the plumbing work, as evidenced by a leaking pipe that required a second visit. This indicates potential concerns regarding the workmanship of the installers.Pricing Transparency: There is a clear frustration regarding the billing process, with the customer feeling that the charges did not reflect the actual time and effort spent on the job. The initial quote seemed unjustified given the discrepancy in hours reported, leading to feelings of being overcharged.Communication Issues: The customer mentioned feeling dismissed when they raised concerns about the billing with the company Read less