Carey Plumbing & Heating

The feedback received about Carey Plumbing & Heating reveals several key themes:Quality of Service: Many reviewers praised the quality of work performed by the technicians. Notably, one customer commended the installation of a furnace and air conditioning system, stating the job was executed with professionalism and attention to detail. This positive sentiment was echoed by others who noted effici... Read more

The feedback received about Carey Plumbing & Heating reveals several key themes:Quality of Service: Many reviewers praised the quality of work performed by the technicians. Notably, one customer commended the installation of a furnace and air conditioning system, stating the job was executed with professionalism and attention to detail. This positive sentiment was echoed by others who noted efficiency and proficiency in resolving plumbing issues.Customer Interaction: A significant gap in customer interactions emerges in the reviews. While some experiences were characterized by courteous and helpful service, others reported dismissive attitudes from the staff. In particular, a prospective customer seeking a quote was given the impression that their business was unwelcome, which led to a strong negative expression of sentiment. This disparity suggests inconsistency in how customers are treated during initial communications.Response Time and Reliability: Several positive experiences cited timely responses and the ability to schedule appointments quickly, which are critical factors for service-oriented businesses. Conversely, negative remarks pointed out failures in communication, such as not confirming appointments or acknowledging customer needs, leading to frustration.Recommendations and Trust: Positive experiences with Carey Plumbing & Heating often resulted in strong recommendations from satisfied customers who had previously struggled with other service providers. In contrast, critical reviews indicated a total loss of trust, with disgruntled customers vowing to direct others elsewhere based on their negative experiences. Overall, Carey Plumbing & Heating has strengths in the quality and execution of their work, but significant improvements are needed in customer service engagement and reliability to build a more consistent and favorable reputation among all customers. Read less