A & B Plumbing, Heating & A/C

The overall sentiment regarding A & B Plumbing, Heating & A/C is polarized, with both positive and negative experiences prominently featured in the reviews. - Positive Feedback: A fraction of the customers praise the company's skill level, professionalism, and promptness. Many commend specific technicians and the responsive service in emergency situations, indicating a level of satisfaction for c... Read more

The overall sentiment regarding A & B Plumbing, Heating & A/C is polarized, with both positive and negative experiences prominently featured in the reviews. - Positive Feedback: A fraction of the customers praise the company's skill level, professionalism, and promptness. Many commend specific technicians and the responsive service in emergency situations, indicating a level of satisfaction for completed jobs and the manner in which issues were resolved. One business owner with long-term engagements with A & B speaks highly of their quality of work and endorses them as dependable. - Negative Feedback: On the contrary, there are several critical reviews that highlight severe issues, particularly with customer service and communication. Complaints about rude behavior from representatives, unreturned calls, and unsatisfactory workmanship are prevalent. A customer noted having to hire another company to fix the issues created by A & B, leading to additional costs and inconvenience. The inconsistency in service quality creates a volatile perception of the company. - Common Themes: The recurrent challenges noted are: - Customer Service: Rudeness and unresponsiveness create a detrimental impact on customers' willingness to engage with the company. - Service Consistency: While some projects are completed satisfactorily, failures in quality control are evident, driving repeat calls and dissatisfaction. - Communication Issues: Significant delays in communication, particularly during busy periods, hinder customer trust and escalated frustrations. In conclusion, while A & B Plumbing, Heating & A/C has a strong base of satisfied customers who laud their work, the negative reviews illustrate essential lapses in service that need addressing to improve overall client satisfaction and retention. Read less