Perfect Plumbing Sewer & Drain

Perfect Plumbing has an overwhelmingly negative review record across a large sample of reviews spanning nearly two decades. Professionalism is the most-cited dimension and is severely damaged by dozens of accounts of no-call no-shows, rude office staff (including screaming at customers and hanging up on them), missed appointments, and failure to return calls — with only a minority of reviewers p... Read more

Perfect Plumbing has an overwhelmingly negative review record across a large sample of reviews spanning nearly two decades. Professionalism is the most-cited dimension and is severely damaged by dozens of accounts of no-call no-shows, rude office staff (including screaming at customers and hanging up on them), missed appointments, and failure to return calls — with only a minority of reviewers praising individual technicians like Chris, Steven, and Matt. Project completion is similarly poor, with repeated accounts of abandoned jobs, work that failed shortly after completion, technicians arriving hours late or not at all, and failure to follow through on warranty callbacks. Pricing drew significant negative attention, with multiple reviewers citing excessive charges, unexplained billing, double-charging of credit cards, and markups on materials far above retail cost, though a handful of reviewers found pricing fair. Experience scores slightly higher because some individual technicians received genuine praise for skill and knowledge, but this is offset by accounts of incompetent diagnostics, incorrect repairs, and work that made problems worse. Read less