Air Conditioning Engineers

The reviews reflect a spectrum of customer experiences with ACE, indicating notable inconsistencies in service delivery. One customer described a troubling experience involving multiple air leaks from a furnace and air conditioning unit installed several years ago. This customer criticized ACE for charging a service fee to address warranty issues and for inadequate repair work that left damage to ... Read more

The reviews reflect a spectrum of customer experiences with ACE, indicating notable inconsistencies in service delivery. One customer described a troubling experience involving multiple air leaks from a furnace and air conditioning unit installed several years ago. This customer criticized ACE for charging a service fee to address warranty issues and for inadequate repair work that left damage to their property without remedy. Such feedback reveals a significant concern regarding the handling of customer complaints and warranty services, as well as a perceived decline in service under new management, described as a "Randall company." In stark contrast, another reviewer shared a highly positive experience with ACE, describing the effective installation of a mini-split AC system. This customer appreciated the personalized attention from the company president and the expertise displayed by the technicians, commending their careful and precise workmanship. This suggests that while some customers face challenges, others benefit significantly from the company's hands-on approach and the quality of their installation services. Common findings from these reviews indicate that ACE's service quality may fluctuate based on the nature of the service provided or the specific technicians involved. Issues with communication and accountability have been highlighted, particularly regarding warranty claims and repair follow-ups. Conversely, successful installations and competitive bidding practices have garnered positive feedback, suggesting that potential clients might still receive excellent service if they engage in thorough comparison shopping and seek out personal interactions when possible. This dichotomy indicates that prospective customers should weigh these varied experiences when considering ACE for future projects. Read less