DeLong Plumbing

The reviews indicate that DeLong Plumbing exhibits notable inconsistencies in customer experience. On one hand, several customers commend the company for its prompt response times, efficiency, and skill in resolving complex plumbing issues. For instance, customers express satisfaction over the speedy and effective resolution of leaks, particularly when other plumbers failed. Positive sentiments of... Read more

The reviews indicate that DeLong Plumbing exhibits notable inconsistencies in customer experience. On one hand, several customers commend the company for its prompt response times, efficiency, and skill in resolving complex plumbing issues. For instance, customers express satisfaction over the speedy and effective resolution of leaks, particularly when other plumbers failed. Positive sentiments often reflect appreciation for the personnel's friendliness and the perceived value for money. Conversely, a concerning pattern emerges from multiple reviews detailing experiences of unprofessional behavior by the owner, Roger DeLong. Customers recount instances of aggressive communication, threats regarding service discontinuation, and perceived dishonesty in pricing practices. A particularly troubling account illustrates a scenario where a customer felt coerced into paying for additional services that some reviewers suggested should not have incurred further charges. The aggressive demeanor described by several customers paints a picture of poor customer service and a lack of respect for clientele. The reviews reveal two distinct groups: satisfied customers who appreciate the prompt service and skill, and dissatisfied customers who feel misled and mistreated. This dichotomy suggests that while DeLong Plumbing may effectively meet basic service needs for some, its customer interaction, particularly related to pricing transparency and conflict management, requires significant improvement. The mixed reviews point to a crucial reputation issue that could deter potential customers seeking reliable and professional plumbing services. Read less