Overview of Company Customer Sentiment Analysis in January
The reviews for Sun Heating & Cooling reveal a largely negative sentiment, highlighting significant dissatisfaction with service reliability and customer trust. Many customers reported feeling misled by technicians regarding the necessity of purchasing new furnaces and highlighted instances of perceived scams. Complaints about rude and condescending management further fueled frustrations, particul... Read more
The reviews for Sun Heating & Cooling reveal a largely negative sentiment, highlighting significant dissatisfaction with service reliability and customer trust. Many customers reported feeling misled by technicians regarding the necessity of purchasing new furnaces and highlighted instances of perceived scams. Complaints about rude and condescending management further fueled frustrations, particularly regarding billing disputes and perceived sexism. Some long-standing customers expressed disappointment over the decline in service quality, contrasting past positive experiences with recent ones. However, a few reviews still noted satisfactory service and reliability, showcasing a divided perception of the company's performance. Read less