Phil’s Service

Phil's Appliance Service receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is severely damaged by repeated accounts of no-shows, extreme tardiness, rude staff, broken promises, and outright dishonesty from both technicians and management. Project completion is the lowest-scoring dimension, with the vast majority of reviews describing abandoned repairs... Read more

Phil's Appliance Service receives overwhelmingly negative reviews across nearly every dimension analyzed. Professionalism is severely damaged by repeated accounts of no-shows, extreme tardiness, rude staff, broken promises, and outright dishonesty from both technicians and management. Project completion is the lowest-scoring dimension, with the vast majority of reviews describing abandoned repairs, parts never ordered or followed up on, jobs left incomplete for weeks or months, and customers ultimately having to seek other companies to finish the work. Experience scores marginally higher only because a small number of reviews describe competent diagnosis or repair, but these are heavily outweighed by accounts of misdiagnosis, failure to inspect appliances, and suspected deliberate sabotage. Pricing concerns center on a perceived deceptive $85 estimate fee and commission-driven upselling, further eroding trust. Only two reviews (both 4-star) provide any positive data, and both are from 2013 or earlier. Read less