It’s A Dogs Life

This facility exhibits a stark bifurcation in customer experience. Positive reviews (9 five-star ratings from 2018–2020) consistently praise staff friendliness, grooming quality, and facility cleanliness. However, 11 one-star reviews from 2019–2023 reveal severe professionalism failures: owner Lisa V. is repeatedly described as defensive, rude, abusive, and physically aggressive toward custome... Read more

This facility exhibits a stark bifurcation in customer experience. Positive reviews (9 five-star ratings from 2018–2020) consistently praise staff friendliness, grooming quality, and facility cleanliness. However, 11 one-star reviews from 2019–2023 reveal severe professionalism failures: owner Lisa V. is repeatedly described as defensive, rude, abusive, and physically aggressive toward customers. Critical service gaps include false advertising (webcams advertised but removed; tours promised but denied), animal welfare concerns (dogs locked in cages, kennel cough outbreaks, stomach virus transmission, physical injuries), and poor complaint handling (hanging up on customers, refusing refunds despite documented harm). The dramatic shift in review sentiment after 2020 and the consistent pattern of owner misconduct across independent accounts suggest systemic operational and interpersonal problems that overshadow positive grooming and facility attributes. Read less