Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply negative picture across all four dimensions. Professionalism suffered due to a dismissive 'oops' response to a serious mistake, no apology, and leaving multiple rooms in a mess. Pricing was flagged as unfair — the reviewer was billed twice for antifreeze that was never actually installed. Project completion was severely lacking: the initial pipe repair failed, ... Read more
This single review paints a deeply negative picture across all four dimensions. Professionalism suffered due to a dismissive 'oops' response to a serious mistake, no apology, and leaving multiple rooms in a mess. Pricing was flagged as unfair — the reviewer was billed twice for antifreeze that was never actually installed. Project completion was severely lacking: the initial pipe repair failed, the antifreeze was never replaced despite multiple promises and two payments, and the shower/tub installation left unresolved issues including a high-pitched noise and an unclosed drain pipe. Experience was called into question by the original patch job consisting of multiple tiny welded pieces rather than a single solid pipe, and the dangerous oversight of leaving a main drain pipe open after shutting off the house water. Read less