Thorton and Grooms Plumbing

Thornton & Grooms receives a critically low WW Score of 28.4, driven by overwhelmingly negative feedback across all dimensions. The company demonstrates severe deficiencies in professionalism (32/100), with widespread complaints about missed appointments, poor communication, rescheduling failures, and disorganized office operations. Pricing is the most damaging dimension (18/100), with customers c... Read more

Thornton & Grooms receives a critically low WW Score of 28.4, driven by overwhelmingly negative feedback across all dimensions. The company demonstrates severe deficiencies in professionalism (32/100), with widespread complaints about missed appointments, poor communication, rescheduling failures, and disorganized office operations. Pricing is the most damaging dimension (18/100), with customers consistently reporting aggressive upselling, bait-and-switch tactics (e.g., $99 drain cleaning leading to $1,900+ charges), lack of transparent cost breakdowns, and charges 2-10x higher than competitors. Project completion scores critically low (25/100) due to incomplete work, jobs requiring multiple visits, technicians leaving work unfinished, and failure to honor service plans. Experience is marginally better (35/100) but still poor, with reports of shoddy workmanship, incorrect diagnoses, and technicians lacking proper problem-solving skills. The single 5-star review praising Brandon's professionalism and fair pricing stands in stark contrast to the pattern of 1-star reviews, suggesting inconsistent service quality. Most reviews are from 2015–2024, with recent reviews (2024) confirming the pattern persists. Read less