Puckett Heating & Cooling

The reviews for Puckett Plumbing/Heating present a deeply divided picture. Positive reviews praise Chris as professional, knowledgeable, and fair in pricing, with satisfied customers citing successful boiler repairs, heat pump installations, and HVAC fixes. However, three significant negative reviews describe serious failures: overcharging relative to quotes, incomplete or botched repairs requirin... Read more

The reviews for Puckett Plumbing/Heating present a deeply divided picture. Positive reviews praise Chris as professional, knowledgeable, and fair in pricing, with satisfied customers citing successful boiler repairs, heat pump installations, and HVAC fixes. However, three significant negative reviews describe serious failures: overcharging relative to quotes, incomplete or botched repairs requiring multiple return visits, and in one case leaving a basement covered in sewage. The owner's reported conduct toward a dissatisfied customer — calling them a liar and threatening legal action over a negative review — is a serious professionalism concern that weighs heavily on the score. The mixed record across pricing, completion, and workmanship quality prevents any dimension from scoring above the midpoint when the full review set is considered. Read less