Puckett Heating & Cooling

Positive Experiences: - Several reviews praised Chris for his professionalism and trustworthiness, particularly highlighting a positive experience with plumbing and heating repairs. Customers appreciated the job done right and described Chris as a wonderful person, which fostered a sense of trust and loyalty towards Puckett Heating & Cooling. - Positive feedback frequently mentioned fair pr... Read more

Positive Experiences: - Several reviews praised Chris for his professionalism and trustworthiness, particularly highlighting a positive experience with plumbing and heating repairs. Customers appreciated the job done right and described Chris as a wonderful person, which fostered a sense of trust and loyalty towards Puckett Heating & Cooling. - Positive feedback frequently mentioned fair pricing compared to competitors and timely, neat installations. Customers felt delighted with the services received, like the installation of a heat pump and prompt furnace repairs that restored comfort without complications.Negative Experiences: - A notable portion of the reviews articulated severe dissatisfaction. Multiple customers reported receiving inadequate service, with unresolved problems persisting after visits and high costs that didn't reflect the quality of work. One review indicated a recommendation for a replacement water heater rather than fixing the existing one, leading to additional, unexpected expenses. - Rude and threatening interactions from the owner were specifically highlighted as alarming, where customers felt dismissed and insulted. This kind of customer service response has the potential to alienate clients and damage the company's reputation. - Complaints also mentioned inconsistencies in pricing, where quoted prices did not match final charges, resulting in feelings of being overcharged or cheated.Overall Tone: - Despite some customers expressing confidence in Puckett Heating & Cooling, the presence of anger, frustration, and regret in reviews denotes a troubling trend that could deter potential clients. More than one review suggested seeking alternatives to their services, implying a concerning reputation that could lead to a decline in customer loyalty and new business. In summary, the sentiment towards Puckett Heating & Cooling is mixed, showcasing professional and capable service alongside troubling issues with customer service and accuracy in pricing. These negative elements present a critical challenge that the company may need to address to improve its overall standing in customer perception. Read less