Pritchard Wilson

Pritchard Wilson's reviews paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is severely damaged by pervasive reports of unanswered calls, missed appointments without notice, rude staff and managers, a theft incident by an employee, and dismissive attitudes toward customer complaints. Project completion is the weakest area, with repeated accounts of unfini... Read more

Pritchard Wilson's reviews paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is severely damaged by pervasive reports of unanswered calls, missed appointments without notice, rude staff and managers, a theft incident by an employee, and dismissive attitudes toward customer complaints. Project completion is the weakest area, with repeated accounts of unfinished installations, failed inspections, no permits pulled, abandoned follow-up work, and jobs left incomplete for months. Experience scores marginally higher only because a small number of positive reviews exist, but these are heavily outweighed by accounts of shoddy workmanship, incorrect diagnoses, crushed filters used anyway, damaged floors and walls, and faulty installations that failed within months. Pricing receives a slightly higher score due to two reviewers explicitly praising competitive quotes, though multiple others describe overcharging, billing for work not performed, and a suspected $900 rebate misappropriation. Read less