Overview of Company Customer Sentiment Analysis in May
This contractor received overwhelmingly negative reviews across all four scored dimensions. Professionalism was severely damaged by multiple accounts of no-shows without notice, rude and condescending owner behavior, and a deeply troubling account of how a long-term employee was treated during a medical emergency. Pricing was flagged repeatedly as dishonest — customers reported being quoted one ... Read more
This contractor received overwhelmingly negative reviews across all four scored dimensions. Professionalism was severely damaged by multiple accounts of no-shows without notice, rude and condescending owner behavior, and a deeply troubling account of how a long-term employee was treated during a medical emergency. Pricing was flagged repeatedly as dishonest — customers reported being quoted one rate and charged significantly more, with the company refusing to honor original quotes. Project completion suffered due to failed workmanship (a leaking spigot that failed within a year, cheap piping that rotted through within three years) and at least two instances of not showing up for scheduled appointments. Experience scores were marginally higher only because one reviewer noted the technician performed the install adequately, but this was undermined by another reviewer whose pump and piping failed prematurely due to substandard materials. The overall picture is one of a contractor with serious integrity, reliability, and quality concerns. Read less