Murphy Brothers Plumbing

Murphy Brothers Plumbing scores very poorly across nearly all dimensions based on the available reviews. Professionalism is the most heavily documented dimension and is catastrophically low — five of six reviews describe missed appointments without notification, unreturned calls, rude or dismissive staff, and a complete lack of accountability. Project completion is similarly poor, with multiple ... Read more

Murphy Brothers Plumbing scores very poorly across nearly all dimensions based on the available reviews. Professionalism is the most heavily documented dimension and is catastrophically low — five of six reviews describe missed appointments without notification, unreturned calls, rude or dismissive staff, and a complete lack of accountability. Project completion is similarly poor, with multiple accounts of unfinished work, broken fixtures left unreplaced, and jobs requiring callbacks that were never honored. On the experience dimension, one review praised the owner's technical knowledge on tankless water heaters, but this is heavily offset by a serious misdiagnosis that would have cost a customer $2,500 more than necessary, and multiple instances of incorrect fittings and improper pipe cuts causing water damage. Pricing received a moderate-negative score due to complaints about a second service call charge for an incomplete job and generally unfavorable pricing comments, though one reviewer noted the company did not upsell unnecessarily. Read less