Murphy Brothers Plumbing

Communication Issues: A significant number of reviewers complained about poor communication. Customers reported unreturned phone calls, missed appointments without prior notification, and a lack of follow-up after service was rendered. These communication lapses contributed heavily to negative sentiment, making customers feel undervalued and ignored.Reliability Concerns: Many reviews highlighted u... Read more

Communication Issues: A significant number of reviewers complained about poor communication. Customers reported unreturned phone calls, missed appointments without prior notification, and a lack of follow-up after service was rendered. These communication lapses contributed heavily to negative sentiment, making customers feel undervalued and ignored.Reliability Concerns: Many reviews highlighted unreliability, particularly in keeping scheduled appointments. Instances of waiting beyond the promised timeframe, followed by the necessity to cancel services, were common complaints. This led to frustration among customers who had taken time out of their day for these appointments.Professionalism and Customer Service: Multiple reviews pointed out a lack of professionalism, with customers describing interactions with staff and management as unpleasant or dismissive. The absence of an apology or acknowledgment for mistakes, especially regarding missed appointments, exacerbated negative perceptions.Mixed Experience with Service Quality: While some customers praised the technical work done by Murphy Brothers Plumbing, voicing satisfaction about the quality and efficiency of certain repairs, these positive experiences were overshadowed by critiques regarding incomplete jobs and the need for repeated visits due to missed parts or fittings. Complaints about being charged for additional service calls also emerged, indicating a perceived lack of customer orientation.Repair Challenges and Consequences: Customers recounted significant challenges that arose from unresolved plumbing issues, leading to further damage within their homes and dissatisfaction with the overall service experience. Reports of faulty installations resulting in additional repairs only added to the sense of frustration. In summary, while a segment of Murphy Brothers Plumbing's clientele experienced satisfactory service, the prevalent sentiment points to serious issues regarding communication, reliability, and customer care, which represent significant barriers to customer loyalty and positive reputation. Read less