Matheson Heating * Air * Plumbing

The reviews indicate that Matheson Heating * Air * Plumbing has delivered satisfactory experiences to a segment of its client base, particularly in emergency situations. Customers have noted their technicians' professionalism and ability to provide thorough explanations about services rendered. Specific mentions of technicians like Brock emphasize their cooperative and humble approach, which contr... Read more

The reviews indicate that Matheson Heating * Air * Plumbing has delivered satisfactory experiences to a segment of its client base, particularly in emergency situations. Customers have noted their technicians' professionalism and ability to provide thorough explanations about services rendered. Specific mentions of technicians like Brock emphasize their cooperative and humble approach, which contributed to positive customer experiences. Commonly praised aspects include:Timeliness and Responsiveness: Several reviews mention the company's ability to respond quickly to service calls, even on short notice or during emergencies. Many customers expressed relief at the rapid arrival of technicians, especially during urgent repairs, such as HVAC failures.Professionalism of Technicians: Positive reviews often highlighted the courteous nature of the technicians, with many customers feeling reassured and respected during interactions.Quality of Workmanship: Some clients remarked on the quality and thoroughness of the work performed, establishing a sense of trust in Matheson's services over time. Conversely, negative sentiments arise from several areas, including:High Pricing and Upcharging: A recurring complaint among dissatisfied customers involves the perceived exorbitance of pricing, specifically the costs associated with routine repairs. Many reviews indicate that customers felt taken advantage of regarding pricing for parts and service, with some citing examples of suggested repairs and their associated costs as excessive.Poor Customer Service Experience: Some customers reported rude or unhelpful experiences during scheduling or follow-up communications with the office staff, which heavily influenced their overall perception of the company. Lack of follow-through or delayed responses were also mentioned as points of frustration.Inconsistent Diagnostic Approaches: Negative feedback included accounts where technicians failed to accurately diagnose problems, leading to costly and unnecessary repairs. Some customers expressed a feeling of salesmanship rather than a focus on genuine problem resolution, with frequent suggestions for replacements over repairs.Terrible Follow-Up Practices: Several reviewers mentioned that after encountering issues with their service, follow-up was either neglected or poorly handled, which compounded their frustration.Specialization Limitations: Some customers noted distress about the company's ceasing to offer electrical services, indicating a decline in perceived capability and comprehensive service offerings. In summary, while Matheson Heating * Air * Plumbing has a base of satisfied customers who appreciate their professionalism and rapid response capabilities, significant instances of dissatisfaction stemming from pricing and customer service experiences suggest a need for improvement in these areas to enhance overall customer satisfaction. Read less