Mastercraft Heating, Cooling, Plumbing, & Electrical

Mastercraft shows a deeply polarized review pattern with recent 2025 reviews overwhelmingly positive (5-star) but older reviews (2014-2019) revealing serious systemic issues. Professionalism scores well on punctuality and politeness in recent reviews, but pricing emerges as the weakest dimension with consistent complaints of overcharging, unnecessary replacements, and deceptive sales tactics. Proj... Read more

Mastercraft shows a deeply polarized review pattern with recent 2025 reviews overwhelmingly positive (5-star) but older reviews (2014-2019) revealing serious systemic issues. Professionalism scores well on punctuality and politeness in recent reviews, but pricing emerges as the weakest dimension with consistent complaints of overcharging, unnecessary replacements, and deceptive sales tactics. Project completion is hampered by documented cases of incomplete work, failed callbacks, and abandoned repairs. Experience ratings are mixed—technicians demonstrate competence when honest work is performed, but multiple reviews allege misdiagnosis and unnecessary equipment replacement. The stark recency divide suggests either genuine operational improvement or potential review manipulation. Read less