Hartmann and Sons Water and Sewerage

The reviews analyzed reveal several consistent themes and sentiments among dissatisfied customers. Firstly, there is a palpable frustration around delayed responses and negligent communication practices. Numerous customers report that their scheduled appointments were either canceled, rescheduled, or missed entirely, often without any notification. This has led to an erosion of trust and confidenc... Read more

The reviews analyzed reveal several consistent themes and sentiments among dissatisfied customers. Firstly, there is a palpable frustration around delayed responses and negligent communication practices. Numerous customers report that their scheduled appointments were either canceled, rescheduled, or missed entirely, often without any notification. This has led to an erosion of trust and confidence in the company. Moreover, the lack of professionalism displayed by the technicians is prominently mentioned. Reviews highlight instances where the service personnel arrived without basic equipment necessary for the job (e.g., snakes, plungers) and expressed inadequate knowledge about plumbing. This has resulted in delays and additional costs for customers who had to seek help elsewhere. Several reviews specifically indicate a perception of negligence and unresponsiveness from management when issues were raised, exacerbating customer frustration. Additionally, there are recurring complaints about the handling of service claims through American Water Resources. Customers describe their experiences as convoluted and filled with excuses. There Read less