Five Guys Plumbing

The reviews indicate several recurring themes that highlight the company's shortcomings. First, a major point of contention is the firm's communication practices. Customers expressed dissatisfaction when appointments were missed without any prior notice or communication, leading to feelings of being disregarded and undervalued. This pattern of behavior suggests a potential systemic issue within th... Read more

The reviews indicate several recurring themes that highlight the company's shortcomings. First, a major point of contention is the firm's communication practices. Customers expressed dissatisfaction when appointments were missed without any prior notice or communication, leading to feelings of being disregarded and undervalued. This pattern of behavior suggests a potential systemic issue within the company's scheduling and customer service protocols. Another critical aspect noted in the reviews is the lack of adherence to safety measures by the technicians. The refusal of a technician to wear a mask in a group home environment, particularly during a health-sensitive period, raises serious concerns about the company's commitment to client safety and public health protocols. This not only resulted in a lost opportunity to complete necessary repairs but also speaks to a broader concern regarding their priority for safety and customer comfort. In summary, customers have reported poor communication, scheduling reliability, and troubling safety practices. These findings paint a picture of inconsistency in service delivery, and as a result, some customers have decided to look elsewhere for their plumbing needs. Such issues could significantly damage the company's reputation and customer trust if not adequately addressed. Read less