D W G Plumbing & Excavating

DWG's review record is deeply mixed, with a clear divide between positive experiences involving specific technicians (Cole, Tyler, Ian) and serious failures in service delivery, communication, and professionalism. Professionalism scores are dragged down significantly by multiple credible accounts of rude behavior, including the owner Dan allegedly hanging up on a customer, refusing basic requests ... Read more

DWG's review record is deeply mixed, with a clear divide between positive experiences involving specific technicians (Cole, Tyler, Ian) and serious failures in service delivery, communication, and professionalism. Professionalism scores are dragged down significantly by multiple credible accounts of rude behavior, including the owner Dan allegedly hanging up on a customer, refusing basic requests like shoe removal, and being described as combative — these are not isolated incidents. Project completion is a major liability: reviews describe abandoned work with water lines left leaking, a sewer pipe not connected to the main line, repeated failed repair attempts, and customers left without hot water for days. On the positive side, several reviewers praised specific technicians as knowledgeable, efficient, and thorough, which prevents the experience score from bottoming out. Pricing concerns are limited in mention count but notable — one customer was asked to pay $400 for a pickup run and another was quoted $500 for a pipe upgrade under disputed circumstances. Read less