Norman’s Plumbing

Norman's Plumbing shows a mixed but generally positive track record across a large review set spanning roughly 2006–2013. Professionalism is the most frequently discussed dimension and is dragged down significantly by multiple explicit complaints about no-shows, missed appointments, failure to return calls, and unprofessional behavior — even though many reviews also praise courtesy and respons... Read more

Norman's Plumbing shows a mixed but generally positive track record across a large review set spanning roughly 2006–2013. Professionalism is the most frequently discussed dimension and is dragged down significantly by multiple explicit complaints about no-shows, missed appointments, failure to return calls, and unprofessional behavior — even though many reviews also praise courtesy and responsiveness. Project completion is similarly mixed: while many jobs were finished satisfactorily, there are serious documented failures including a multi-week botched repair involving electrical damage, a toilet that had to be replaced due to poor workmanship, a faucet handle left crooked, and a callback that was never honored after a tub leak recurred. Pricing is the strongest dimension, with multiple reviewers explicitly calling the company reasonable, affordable, or the cheapest option found. Experience scores moderately — several reviewers praised skill and knowledge, but the detailed 1-star review describing repeated technical errors and unskilled helpers significantly tempers this dimension. The overall WW Score of 68.4 reflects a contractor with genuine strengths in pricing and responsiveness on good days, but with a meaningful and documented pattern of reliability and quality failures. Read less