StayDry Basement Waterproofing & Foundation Repair

Positive Experiences with Staff: Many reviews emphasized the professionalism and courtesy of specific employees, particularly Abby, who was noted for her friendly demeanor and exceptional service. Customers enjoyed effective communication during the work process, and several reviews highlighted how staff members took the time to explain the procedures involved, which contributed to overall satisfa... Read more

Positive Experiences with Staff: Many reviews emphasized the professionalism and courtesy of specific employees, particularly Abby, who was noted for her friendly demeanor and exceptional service. Customers enjoyed effective communication during the work process, and several reviews highlighted how staff members took the time to explain the procedures involved, which contributed to overall satisfaction.Quality of Work: Overall, when the service was completed as promised, reviews praised the quality of workmanship. Sump pump installations and foundation crack repairs were seen as effective and reliable, leading to a significant reduction in clients' water issues in their homes.Communication Issues: Despite some positive interactions, several customers reported significant issues with communication. Some felt that their time was disrespected due to missed appointments and lack of updates from the company regarding scheduling or changes to service dates. Reviewers noted frustrations with inadequate follow-up communication that left them feeling neglected or undervalued.Sales Tactics and Diagnosis Concerns: A notable portion of negative feedback centered around initial assessments and the sales approach taken by the company. Several clients expressed dissatisfaction with the insistence on preliminary consultations before any actual inspections, which they felt was unnecessary and time-consuming. Additionally, some customers reported being upsold on services they believed were unnecessary for their specific issues.Warranty and Service Reliability: Customers raised serious concerns about StayDry's warranty policies and service reliability. Some voiced frustration over delays in service fulfillment and difficulties in getting the company to honor their warranties after work was done, which eroded trust and led some clients to pursue legal resolutions.Mixed Feedback on Cleanup and Respect for Property: While some reviews indicated that work was completed with care for the property, several clients cited unsatisfactory cleanup after service, with reports of construction debris left behind and carelessness about house conditions. This inconsistency suggests a need for more attention to detail in property respect and cleanup practices.Polarizing Experiences: Overall customer sentiment is polarized, with a significant divide between those who had positive encounters and those who felt let down by unprofessionalism in scheduling, communication, and service delivery. This division creates a challenging brand image, as potential customers weigh both sides before engaging with the company. In conclusion, while StayDry Basement Waterproofing & Foundation Repair has its strengths in customer engagement and quality work when done correctly, there remain substantial areas needing improvement, particularly in communication, service reliability, and customer treatment in sales processes. These shortcomings could significantly impact customer trust and long-term business success. Read less