PAE Plumbing

The recent reviews for PAE Plumbing present a mixed sentiment, reflecting significant inconsistencies in customer experiences. On one hand, some customers praise the efficiency and quality of service provided, particularly highlighting quick emergency responses and satisfactory installations. On the other hand, several reviews detail negative experiences, especially regarding poor communication, w... Read more

The recent reviews for PAE Plumbing present a mixed sentiment, reflecting significant inconsistencies in customer experiences. On one hand, some customers praise the efficiency and quality of service provided, particularly highlighting quick emergency responses and satisfactory installations. On the other hand, several reviews detail negative experiences, especially regarding poor communication, warranty enforcement, and unexpected charges. The contrasting experiences suggest that while some customers appreciate PAE Plumbing's technical skills, many are dissatisfied with their customer service and issue resolution processes. In detail, the reviews reveal a common thread of appreciation for the craftsmanship and speed of service during emergencies, indicating that certain employees, such as Nick and Josh, performed admirably under pressure. However, there are critical concerns about reliability, particularly around appointment management and follow-up communication. Customers have expressed frustration over scheduled visits that resulted in a lack of timely communication, which diminished their trust in the company's professionalism. Moreover, issues surrounding warranty claims and pricing practices have arisen, with one customer reporting perceived deceit in the handling of a leaking water heater issue. Another review criticized the company for a high quote without an itemized breakdown, citing a more cost-effective solution from a different plumber. Overall, while PAE Plumbing has garnered positive feedback for specific services, the overarching sentiment indicates a need for significant improvements in customer service, trust-building, and transparent pricing to retain and grow their customer base. Read less