Zimmerman Plumbing and Heating Service

Across the reviews, there is a notable divide in sentiment towards Zimmerman Plumbing and Heating Service. Several customers commend the technicians' expertise, especially in complex industrial systems, suggesting that the company has at least some knowledgeable and skilled staff. The mention of improvements in customer service over the years displays a recognition of prior issues that the owner h... Read more

Across the reviews, there is a notable divide in sentiment towards Zimmerman Plumbing and Heating Service. Several customers commend the technicians' expertise, especially in complex industrial systems, suggesting that the company has at least some knowledgeable and skilled staff. The mention of improvements in customer service over the years displays a recognition of prior issues that the owner has addressed, indicating some level of responsiveness to feedback. In stark contrast, many reviews highlight significant frustrations with the customer service side of operations. A recurring theme is dissatisfaction with the responsiveness and communication from both the receptionist and service technicians. Customers have reported delays in receiving quotes, inadequate follow-up, and confusion regarding appointment scheduling. Instances of being charged for quotes and unexpected increases in cost after service were also prominent issues, which fueled a sense of distrust in the company Read less