Mr. Rooter Plumbing of Kalamazoo

The reviews for Mr. Rooter Plumbing of Kalamazoo present a deeply divided sentiment. Many customers express severe dissatisfaction with the company's responsiveness and professionalism, citing unaddressed damages and unfulfilled promises, such as unreturned calls and a significant refund that remains unpaid. Conversely, there are also a few positive accounts where customers appreciated the quality... Read more

The reviews for Mr. Rooter Plumbing of Kalamazoo present a deeply divided sentiment. Many customers express severe dissatisfaction with the company's responsiveness and professionalism, citing unaddressed damages and unfulfilled promises, such as unreturned calls and a significant refund that remains unpaid. Conversely, there are also a few positive accounts where customers appreciated the quality of work and professionalism shown by certain technicians. The negative experiences significantly overshadow the positive, leading to an overall unfavorable perception of the company, particularly regarding their customer support and handling of customer complaints. Detailed Sentiment Analysis: An investigation into the reviews reveals alarming trends regarding Mr. Rooter Plumbing of Kalamazoo's service quality. A predominant theme across the negative reviews is the lack of professionalism and responsiveness from both the management and staff. Customers report their calls and emails going unanswered, as well as employees hanging up during calls and failing to provide adequate assistance. The severity of the complaints is underscored by claims of extensive damages caused by poor service, such as kitchen damage, unresolved plumbing issues, and a refusal to assist a healthcare worker in an emergency situation. This refusal, especially considering the individual Read less