Kraai Well Drilling & Water Softening

Kraai Well Drilling demonstrates strong professionalism and technical expertise, with technicians consistently praised for courtesy, knowledge, and work quality. However, significant concerns emerge around project completion and pricing integrity. The 2018 review details critical failures: missed appointments, miscommunication on specifications, overbilling ($300 vs. $150 quoted), and property dam... Read more

Kraai Well Drilling demonstrates strong professionalism and technical expertise, with technicians consistently praised for courtesy, knowledge, and work quality. However, significant concerns emerge around project completion and pricing integrity. The 2018 review details critical failures: missed appointments, miscommunication on specifications, overbilling ($300 vs. $150 quoted), and property damage without accountability. While field technicians are excellent, management (particularly owner Chad) shows poor communication, lack of responsibility, and integrity issues. Pricing is inconsistent—sometimes competitive, sometimes substantially higher than competitors with unexplained charges. Recent positive reviews (2019-2021) suggest some improvement, but the pattern of management failures and billing discrepancies creates material trust concerns. Read less