Dan Wood

The reviews for Dan Wood paint a troubling picture of customer experiences. A clear majority of respondents complain about the high prices charged for both services and estimates. Many cited that the company's fees are significantly higher than competitors, revealing a consistent theme of feeling overcharged for basic plumbing and electrical work. For instance, customers reported being quoted thou... Read more

The reviews for Dan Wood paint a troubling picture of customer experiences. A clear majority of respondents complain about the high prices charged for both services and estimates. Many cited that the company's fees are significantly higher than competitors, revealing a consistent theme of feeling overcharged for basic plumbing and electrical work. For instance, customers reported being quoted thousands of dollars for jobs that were completed elsewhere for a fraction of the cost. Another common issue brought up by customers is the perceived lack of professionalism and poor customer service. Reviews mention disrespectful technicians and difficulty in scheduling appointments. Delays in response times and failure to show up as scheduled added to customers' frustrations. The requirement of upfront credit card information to "hold" appointments was also criticized, leading to feelings of discomfort and mistrust. While a few reviews did highlight positive experiences with specific technicians and satisfactory results from certain jobs, these instances are few and far between and do not absolve the company of larger, systemic issues. When quality of work was mentioned positively, it often came alongside complaints about pricing, suggesting that customers felt that quality did not justify the expense. Overall, reviewers appear frustrated and disappointed, feeling that they are often left with unresolved issues after paying significant fees. The lack of transparency in billing, alongside the high service costs and negative interactions with staff, have led to a pervasive sentiment of distrust and discouragement towards using Dan Wood Read less