Custom Plumbing Service

The reviews indicate a consistent theme of disappointment related to communication issues and service reliability. Customers reported that their initial interactions, particularly with Steve Leach, were positive, highlighting good advice and helpfulness in the early stages. However, this initial positivity was overshadowed by a lack of responsiveness from the company. Many reviewers expressed fr... Read more

The reviews indicate a consistent theme of disappointment related to communication issues and service reliability. Customers reported that their initial interactions, particularly with Steve Leach, were positive, highlighting good advice and helpfulness in the early stages. However, this initial positivity was overshadowed by a lack of responsiveness from the company. Many reviewers expressed frustration with the answering service, which seemed to fail in relaying messages effectively, leading to unreturned calls and no follow-up on scheduled work. This pattern of poor customer service, characterized by missed appointments and a lack of courtesy in communication, left a lasting negative impression. Overall, while there were glimmers of hope for quality service, the overwhelming sentiment from the reviews suggests that Custom Plumbing Service struggles significantly with customer service and management of client expectations, which has directly impacted its reputation. Reviewers indicated a willingness to share their negative experiences with others, suggesting a potential risk for the business Read less