Overview of Company Customer Sentiment Analysis in January
The reviews indicate a negative sentiment towards TJP Plumbing. The primary concerns raised are about lack of communication, failure to pull necessary permits, and financial repercussions incurred by the customer due to the company's inaction. The prolonged delay and unresponsiveness have led to frustration and the need for the reviewer to seek alternative plumbing services. The mention of specifi... Read more
The reviews indicate a negative sentiment towards TJP Plumbing. The primary concerns raised are about lack of communication, failure to pull necessary permits, and financial repercussions incurred by the customer due to the company's inaction. The prolonged delay and unresponsiveness have led to frustration and the need for the reviewer to seek alternative plumbing services. The mention of specific individuals associated with the company raises concerns about professionalism and transparency in business transactions. Read less
Overview of Company Customer Sentiment Analysis in January
The shared review reflects significant dissatisfaction with TJP Plumbing, primarily due to their failure to communicate effectively and fulfill required procedural obligations such as pulling necessary permits. The reviewer expresses frustration over being fined for not having the permit pulled, which points to a serious issue in customer service and professionalism. Key themes from the review i... Read more
The shared review reflects significant dissatisfaction with TJP Plumbing, primarily due to their failure to communicate effectively and fulfill required procedural obligations such as pulling necessary permits. The reviewer expresses frustration over being fined for not having the permit pulled, which points to a serious issue in customer service and professionalism. Key themes from the review include:Lack of Communication: The reviewer mentions that TJP Plumbing has not responded to inquiries, highlighting a critical breakdown in communication that has left the customer feeling neglected and frustrated.Unfulfilled Obligations: There is a clear expectation that the plumbing service would manage the permitting process, which TJP Plumbing did not fulfill. This failure has resulted in significant inconvenience for the customer, who now faces additional costs and complications in finding a new plumber.Trust Issues: The reviewer brings attention to a specific partnership within the business, mentioning that payments were routed through Tim Read less