Tim Rogers Plumbing

The reviews for Tim Rogers Plumbing reflect a polarized customer experience. On one hand, several clients appreciated the prompt response time and professionalism exhibited by Tim and his team, particularly during emergencies. Positive reviews frequently mention the quality of repairs and the friendly demeanor of the plumbers. For instance, clients express gratitude for Tim's swift assistance in r... Read more

The reviews for Tim Rogers Plumbing reflect a polarized customer experience. On one hand, several clients appreciated the prompt response time and professionalism exhibited by Tim and his team, particularly during emergencies. Positive reviews frequently mention the quality of repairs and the friendly demeanor of the plumbers. For instance, clients express gratitude for Tim's swift assistance in resolving urgent issues, praising both the speed of service and effective problem-solving. Conversely, the overarching sentiment in many negative reviews is centered around pricing practices that lead to a perception of unfairness. Numerous customers reported that the final charges far exceeded initial quotes, with several cases detailing instances where quoted prices were substantially lower than the final invoice. Specific complaints include being charged for excessive labor hours, service call fees, and additional costs for parts that customers perceived to be unjustified. The phrase "overpriced" appears frequently, with numerous reviewers suggesting that clients should obtain detailed, written estimates before agreeing to any work. Issues with professionalism were highlighted in several accounts, where customers described instances of defensive behavior from Tim when questioned about charges. Many reviewers felt that there was a lack of transparency and communication. Customers expressed dissatisfaction with how billing discrepancies were handled and expressed concern about receiving services that did not meet the standards promised. In conclusion, while Tim Rogers Plumbing does deliver quality plumbing repairs, the overall sentiment from the last month suggests an urgent need for more transparent pricing practices and improved communication with customers. Clients advising future consumers to be diligent in obtaining and confirming estimates before service underscores a pattern of potential miscommunication and dissatisfaction that could deter new business. Read less