Sheely Plumbing

Across the given review, several themes emerge that highlight customer sentiments and expectations. Firstly, the prompt response to service requests is acknowledged positively, indicating that Sheely Plumbing values timely assistance. However, the positive note is quickly overshadowed by significant deficiencies in communication and customer service. A crucial aspect of the experience that stands... Read more

Across the given review, several themes emerge that highlight customer sentiments and expectations. Firstly, the prompt response to service requests is acknowledged positively, indicating that Sheely Plumbing values timely assistance. However, the positive note is quickly overshadowed by significant deficiencies in communication and customer service. A crucial aspect of the experience that stands out is the unprofessional demeanor observed during the installation process. The review indicates that there was a distinct lack of communication from the technician, who did not provide updates or responses while onsite, only sharing necessary information upon completion of the job. This absence of engagement may leave customers feeling undervalued and neglected. Additionally, the issue of pricing is a recurring problem. The discrepancy between the quoted installation price of $375 and the final charge of $550 without a transparent itemized bill has caused frustration. Customers expect clear communication regarding costs, including breakdowns of any additional fees. The lack of an itemized quote and the abrupt response from the technician when questioned about the price indicates a need for improvement in customer relations and transparency surrounding billing. Overall, while the plumbing service was ultimately effective in resolving the initial leaky toilet issue, the experience highlights significant areas for improvement in communication, professionalism, and customer service practices at Sheely Plumbing. Ensuring that customers are provided with accurate quotes and updates could greatly enhance customer satisfaction and trust in the company's services. Read less