Russell Plumbing & Heating

Russell Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and responsiveness across 11 reviews. However, significant concerns emerge in project completion and experience dimensions: multiple reviews document incomplete work, misdiagnosis, and follow-up failures (incomplete sewer line rotor, incorrect toilet diagnosis, spliced plumbing that failed, unres... Read more

Russell Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and responsiveness across 11 reviews. However, significant concerns emerge in project completion and experience dimensions: multiple reviews document incomplete work, misdiagnosis, and follow-up failures (incomplete sewer line rotor, incorrect toilet diagnosis, spliced plumbing that failed, unresponsive quote process). Pricing feedback is mixed, with some praising fair rates while others report overcharging for inadequate service. The company excels at scheduling and initial customer interaction but struggles with technical competency and job thoroughness. Read less