Russcher Plumbing

The central theme of the reviews points to severe dissatisfaction with the service provided by Russcher Plumbing. Customers have expressed frustration regarding the company's punctuality, as evidenced by a two-hour delay without any communication. This lack of responsiveness is a critical area of concern, suggesting poor customer service practices. Financial transparency is another significant is... Read more

The central theme of the reviews points to severe dissatisfaction with the service provided by Russcher Plumbing. Customers have expressed frustration regarding the company's punctuality, as evidenced by a two-hour delay without any communication. This lack of responsiveness is a critical area of concern, suggesting poor customer service practices. Financial transparency is another significant issue. The discrepancy between the initial quote ($250-300) and the final bill ($552) has led to feelings of being misled or overcharged, indicating potential problems with the company's pricing policies. Moreover, the review reflects an issue with waste management after service completion. Leaving a rusted-out 10-foot pipe in the customer's yard signifies a disregard for the customer's property and well-being, which compounds the dissatisfaction experienced during the service. Overall, the findings indicate that Russcher Plumbing struggles with maintaining professional standards in both service delivery and customer relations, leading to a highly negative impression among clients. This customer feedback strongly suggests the need for improvements in communication, pricing clarity, and post-service clean-up procedures. Read less