Mr. Rooter Plumbing of Greater Lansing Area

Professionalism is the strongest dimension, with numerous reviewers across multiple years praising named technicians like Landon, Marcus, Cody, Robert, and Tanner for being courteous, prompt, and communicative. Project completion scores well overall but is meaningfully dragged down by two serious negative reviews: one alleging a false diagnosis of a collapsed drain pipe at $3,500 that a competitor... Read more

Professionalism is the strongest dimension, with numerous reviewers across multiple years praising named technicians like Landon, Marcus, Cody, Robert, and Tanner for being courteous, prompt, and communicative. Project completion scores well overall but is meaningfully dragged down by two serious negative reviews: one alleging a false diagnosis of a collapsed drain pipe at $3,500 that a competitor fixed for $200, and another describing a failed water heater replacement with no warranty honored after one year. Pricing is the weakest scored dimension due to multiple explicit complaints about high or misleading costs, including a $791 estimate for a clog fixed for free and a $3,000+ water heater with no warranty support, partially offset by several reviewers praising fair or surprisingly low prices. Experience scores moderately well given strong positive signals from most reviewers, but is tempered by one explicit complaint about technical incompetence with sump pump head pressure and hammering, which resulted in the customer having to redo the work. Read less