Mr. Rooter Plumbing of Grand Rapids

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and responsiveness in the majority of recent reviews, particularly those from 2024–2025 mentioning Aaron and Brandon by name. However, the pricing dimension is significantly dragged down by multiple credible negative reviews describing overcharging, inflated estimates, commission-driven upselling, and a $1... Read more

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and responsiveness in the majority of recent reviews, particularly those from 2024–2025 mentioning Aaron and Brandon by name. However, the pricing dimension is significantly dragged down by multiple credible negative reviews describing overcharging, inflated estimates, commission-driven upselling, and a $1,900 excavation quote that a competitor completed for $250. Project completion is the most damaged dimension, with several detailed negative reviews describing incomplete work (7 feet of pipe left unreplaced), no-shows across multiple scheduled windows, unresolved callbacks, and a pattern of the company going silent after problems arose. Experience scores moderately well based on positive reviews praising technical knowledge and problem-solving, but is tempered by negative accounts of misdiagnosed blockage locations and poor workmanship on larger jobs. The overall picture is a contractor that performs adequately on routine drain-clearing jobs but has serious documented failures on larger, more complex projects. Read less