Michigan Plumbing

The reviews for Michigan Plumbing present a complex picture of customer experiences. Some customers praised the company's promptness, especially during emergencies, noting that plumbers arrived quickly and displayed professionalism. For example, several reviewers mentioned technicians like Chadwick and Mike as friendly and efficient, appreciating the communication and explanation of services. How... Read more

The reviews for Michigan Plumbing present a complex picture of customer experiences. Some customers praised the company's promptness, especially during emergencies, noting that plumbers arrived quickly and displayed professionalism. For example, several reviewers mentioned technicians like Chadwick and Mike as friendly and efficient, appreciating the communication and explanation of services. However, the majority of reviews revealed a trend of dissatisfaction, primarily centered around pricing, communication lapses, and incomplete or ineffective repairs. Multiple reviews pointed out instances where customers felt they were significantly overcharged for services. There were specific complaints about charges for minimal work, including diagnostic fees that seemed inflated compared to market standards. Customers frequently noted being charged excessively for simple repairs, with some stating they could find better service at a lower cost elsewhere. Communication issues also arose frequently, as several customers experienced "no shows" for scheduled appointments, late notifications regarding cancellations, or a lack of follow-up on unresolved issues. This led to frustration over wasted time and efforts to have plumbing problems addressed. Additionally, complaints regarding the quality of repairs were prevalent, with many reviewers indicating issues resurfaced shortly after services were rendered, requiring repeated visits. Another significant concern expressed was the company's unwillingness to provide clear quotes upfront, leading customers to feel trapped into agreeing to higher rates after technicians had arrived. Reports of damaged property during service and inadequate clean-up only exacerbated frustrations. In summary, while there were positive anecdotes regarding individual technician performance and emergency responsiveness, the overarching themes in customer feedback reflect issues with pricing transparency, reliability, and the quality of work, which significantly tarnish Michigan Plumbing's reputation among its clientele. Read less