Lascko Services

The feedback collected reveals a polarized view of Lascko Services, combining commendations for specific technicians with overarching discontent regarding pricing and communication practices.Positive Aspects: - Many reviewers praised the technical competency and professionalism of individual technicians, specifically noting their expertise in solving plumbing and HVAC issues. For example, cust... Read more

The feedback collected reveals a polarized view of Lascko Services, combining commendations for specific technicians with overarching discontent regarding pricing and communication practices.Positive Aspects: - Many reviewers praised the technical competency and professionalism of individual technicians, specifically noting their expertise in solving plumbing and HVAC issues. For example, customers mentioned that technicians were responsive, friendly, and knowledgeable in addressing problems like furnace repairs and plumbing installation. - Timeliness and responsiveness were frequently highlighted, with some reviews commending Lascko for their ability to accommodate emergency service requests. Customers appreciated the thorough work of some technicians, who were acknowledged for going above and beyond to prevent future issues.Negative Aspects: - A substantial number of reviews raised concerns about pricing practices. Several customers felt they were subjected to "bait and switch" tactics, where inexpensive initial service calls led to outrageously high repair estimates. This perception of inflated pricing was consistent across multiple reviews, with specific complaints about being quoted thousands of dollars for relatively common plumbing issues. - Communication issues surfaced repeatedly. Customers reported frustrations over miscommunication regarding scheduling, unfulfilled promises related to follow-up calls, and unclear pricing structures. There were instances where customers did not receive estimates or timely responses, leading to further dissatisfaction. - Instances of poor service outcomes were also noted, including technicians failing to follow through on repairs that led to recurring problems, and damaging property during service visits. Common findings suggest a noteworthy disparity in quality and service experience, heavily dependent on the technician dispatched for a job. While some customers had satisfactory experiences, the negative trend regarding pricing transparency and miscommunication could undermine Lascko's reputation if not addressed comprehensively. The company may benefit from focusing on consistent customer engagement, transparent pricing structures, and training technicians to enhance communication skills during service. Read less