Lake Michigan

The reviews highlight several key themes regarding Lake Michigan Heating, Cooling, and Plumbing. A major complaint across multiple reviews pertains to miscommunication and unfulfilled promises during service calls and installations. Customers have reported that the technicians often provide inconsistent information about costs and necessary repairs, leading to distrust. Instances of customers bein... Read more

The reviews highlight several key themes regarding Lake Michigan Heating, Cooling, and Plumbing. A major complaint across multiple reviews pertains to miscommunication and unfulfilled promises during service calls and installations. Customers have reported that the technicians often provide inconsistent information about costs and necessary repairs, leading to distrust. Instances of customers being charged for work that appeared to be a result of the technicians' prior actions further exacerbate feelings of dissatisfaction. Another prevalent issue is the substandard installation and follow-up service. Customers noted multiple instances of their HVAC and plumbing systems malfunctioning shortly after installation or despite routine maintenance, often necessitating repairs from other companies at a fraction of the anticipated cost. Some reviewers lamented that the company failed to recognize inadequacies in their installations, leading to additional expenses that were not disclosed prior to service. Conversely, certain reviews did commend individual technicians, specifically mentioning their professionalism, thoroughness, and care in performing their duties. Cole, in particular, received positive mentions for his detailed approach to system maintenance and his customer interactions. This indicates that while the company may have certain staff members excelling in their roles, the overall management and service delivery need significant improvement. Moreover, several reviewers conveyed dissatisfaction with the company Read less