Herrema Plumbing

The reviews highlight a blend of positive and negative experiences with Herrema Plumbing. On the negative side, one customer reported a significant issue with a damaged appliance (a dryer) after the service, leading to frustrations over the company's accountability and the perceived quality of materials used in repairs. This resulted in a second plumber being needed within a year to correct faults... Read more

The reviews highlight a blend of positive and negative experiences with Herrema Plumbing. On the negative side, one customer reported a significant issue with a damaged appliance (a dryer) after the service, leading to frustrations over the company's accountability and the perceived quality of materials used in repairs. This resulted in a second plumber being needed within a year to correct faults attributed to Herrema's work. Such feedback indicates concerns regarding quality control and standards in the company's service. Conversely, several reviews praise Herrema Plumbing for its quick response times and effective solutions to plumbing emergencies. A review detailed an urgent basement leak that was promptly addressed, with technicians noted for their skills, courtesy, and professionalism. The ability of Herrema Plumbing to provide rapid assistance, especially compared to competitors, was a recurring theme in the positive comments. Additionally, customers reported satisfaction regarding pricing, with at least one stating their bill was significantly lower than anticipated. The notion of flexibility and attentiveness from the staff, including the willingness to return for a follow-up without an additional service charge, further underscores the positive aspects of customer service experienced by some clients. Overall, while Herrema Plumbing displays strong capabilities in emergency response and customer service, there is a clear need to address concerns related to craftsmanship and the durability of materials used in installations and repairs. Balancing these aspects will be crucial for improving overall customer sentiment and fostering a more uniformly positive reputation. Read less