H & H Plumbing & Heating

The reviews reveal a polarized perception of H & H Plumbing & Heating. On one side, customers like Hannah commend the company's responsiveness and quality of work, particularly noting that issues were resolved promptly and without extra costs. Positive reviewers often emphasize the professionalism of the technicians and the immaculate state in which their homes were left after service, suggesting ... Read more

The reviews reveal a polarized perception of H & H Plumbing & Heating. On one side, customers like Hannah commend the company's responsiveness and quality of work, particularly noting that issues were resolved promptly and without extra costs. Positive reviewers often emphasize the professionalism of the technicians and the immaculate state in which their homes were left after service, suggesting strong attention to detail. However, a significant portion of the feedback highlights customer dissatisfaction, with grievances centered around the following key issues:Service Quality and Completeness: Several reviewers felt that the jobs were incomplete, with specific complaints about technicians not connecting all necessary components or failing to address all plumbing problems effectively. This lack of thoroughness led to additional costs and frustration for customers.Pricing Clarity and Fairness: Numerous reviews indicate that customers felt deceived by high charges, often stating that unexpected fees were encountered after service initiation. For instance, one review mentioned a $165 charge for additional work after it was not completed during the initial visit, leading to feelings of being overcharged.Customer Service Gaps: Some reviews pointed out a lack of effective communication, especially regarding follow-ups on promised rebates or additional necessary repairs. Instances where customer inquiries were met with annoyance or refusal to assist were particularly highlighted, casting doubt on the overall customer service experience.Reputation and Trust Issues: A critical review detailed experiences that led the customer to mistrust the company, particularly relating to promised rebates that were later revealed to be unattainable. This lack of transparency in communicating terms and eligibility for rebates further erodes trust and reliability in the company's services. In conclusion, while H & H Plumbing & Heating has its strengths in technical capability and responsiveness among certain staff, the inconsistencies in service delivery, transparency about pricing, and overall customer support are significant pain points that could deter returning customers. Addressing these issues could improve their reputation and customer loyalty substantially. Read less