Grapids Home Services

Upselling and Pricing Concerns: A consistent theme across the reviews is the perception of Grapids using high-pressure sales tactics to upsell additional products or services. Several customers reported being quoted exorbitant prices for repairs or replacements, often significantly higher than competitors. For example, one customer noted an A/C replacement quote of $10,600 compared to $4,000 from ... Read more

Upselling and Pricing Concerns: A consistent theme across the reviews is the perception of Grapids using high-pressure sales tactics to upsell additional products or services. Several customers reported being quoted exorbitant prices for repairs or replacements, often significantly higher than competitors. For example, one customer noted an A/C replacement quote of $10,600 compared to $4,000 from other companies. Many reviews express frustration at being sold services or parts that they later found out were either unnecessary or overestimated in terms of urgency and cost.Service Quality and Professionalism: While some reviewers spoke highly of individual technicians for their competence and helpfulness, the overall experience was marred by reports of unprofessional behavior and inadequate service. Issues such as the lack of thorough inspections, failure to perform promised cleaning tasks during tune-ups, and inadequate follow-up communication were prevalent. Despite a few reports praising team members for their knowledge, the service delivery seems inconsistent, leading to a lack of trust from customers.Communication Issues: Many customers expressed dissatisfaction with the communication from Grapids, noting that they were not adequately informed about products or services prior to installation. There were accounts of poor responsiveness, such as failure to return calls or provide written estimates as promised. This lack of clear communication contributed to customers feeling undervalued and frustrated with their service experience.Mixed Experiences with Immediate Needs: A few reviews highlighted responsiveness and effective service when urgent issues arose, particularly in emergency situations. Customers noted quick service for their heating/cooling needs, often lamenting that, despite positive technician interactions, the overarching company practices overshadowed these experiences. The quick response times seemed to be a bright spot for some, contrasting sharply with the negative experiences related to pricing and upselling.Customer Loyalty and Trust: Numerous reviews reveal a sense of betrayal among long-time customers who felt that Grapids Home Services took advantage of their loyalty with overpriced services or inadequate attention to their requests. The sentiment of betrayal is coupled with warnings to new customers to shop around and seek multiple opinions Read less