East End Plumbing

The reviews indicate that East End Plumbing generally delivers a high level of customer service, with multiple customers expressing satisfaction with the promptness of their response time and the professionalism of their staff. Positive sentiments were noted where customers commended specific plumbers for their friendliness and thoroughness in resolving issues. For instance, one customer appreciat... Read more

The reviews indicate that East End Plumbing generally delivers a high level of customer service, with multiple customers expressing satisfaction with the promptness of their response time and the professionalism of their staff. Positive sentiments were noted where customers commended specific plumbers for their friendliness and thoroughness in resolving issues. For instance, one customer appreciated being able to get an appointment quickly and complimented the plumber's efficiency and willingness to assist with further questions. However, a notable concern across several reviews was related to the pricing structure. One reviewer highlighted the high charges associated with emergency service times and expressed dissatisfaction with what they believed should have been a more reasonable fee. The pricing dissatisfaction continued with another customer, who felt the costs for a relatively simple job were unjustifiably high compared to other quotes received. These reviews indicate a perception that East End Plumbing's pricing may not be transparent, leading to customer frustration. In addition to pricing, there were mixed reviews regarding the quality of workmanship. While many praised the quality and efficiency of the repairs, a few reviewers shared experiences of dissatisfaction, citing issues like leaks following initial treatments and unclear communication regarding the work process. This inconsistency suggests that while East End Plumbing has capable professionals, the execution of certain jobs could benefit from improved attention to detail and customer communication. Another overarching theme was the willingness of customers to recommend East End Plumbing despite some criticisms. Many expressed appreciation for the company Read less