BOSS Services

The recent reviews for BOSS Services reveal a notable divergence in customer satisfaction. A substantial number of reviews commend the expertise and friendliness of service technicians, which indicates that BOSS employs capable employees who can carry out their work efficiently and professionally. This positive sentiment is evident in numerous accounts where technicians are praised for their thoro... Read more

The recent reviews for BOSS Services reveal a notable divergence in customer satisfaction. A substantial number of reviews commend the expertise and friendliness of service technicians, which indicates that BOSS employs capable employees who can carry out their work efficiently and professionally. This positive sentiment is evident in numerous accounts where technicians are praised for their thoroughness and ability to explain situations clearly to clients, contributing to a personal and trustworthy customer experience. Conversely, the reviews also highlight serious issues with the company's operational and managerial aspects. Several customers reported dissatisfaction with delayed service delivery and inadequate communication, exemplified by no-call, no-show situations and a lack of follow-up after initial consultations. High costs were another red flag for many users, with some describing experiences where they felt "ripped off," specifically regarding installation charges that far exceeded competitors' quotes. There are multiple instances where clients felt pressured into costly programs like the "Freedom Plan," which some viewed as a scheme for upselling rather than a genuine service benefit. Overall, while BOSS Services has succeeded in training competent and polite technicians who can handle technical work well, there appears to be a significant gap in their administrative and customer service practices. Clients express a desperate need for better communication, improved transparency regarding pricing, and less aggressive sales tactics. Such feedback indicates an essential area for BOSS Services to address if they wish to transform customer sentiment into consistently positive experiences. Read less