Bilz Plumbing & Mechanical

Bilz Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: many older and some recent reviews praise courteous, punctual, and communicative technicians, while a meaningful cluster of recent negative reviews (2022–2025) describe rude office staff, failure to call back, no-shows, and — most seriously —... Read more

Bilz Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: many older and some recent reviews praise courteous, punctual, and communicative technicians, while a meaningful cluster of recent negative reviews (2022–2025) describe rude office staff, failure to call back, no-shows, and — most seriously — an after-hours employee conduct incident involving company vehicles and uniforms. Pricing is similarly divided: several reviewers praised affordability and fair billing, while others reported being charged for drive time, unauthorized charges, and billing disputes. Project completion is a significant concern, with multiple reviews describing no-shows, missed appointments, jobs left incomplete, and one case of a gas leak caused by the company's own work. Experience scores moderately well among satisfied customers who describe skilled, knowledgeable technicians, but is undermined by reviews citing faulty work requiring a second contractor and a water heater misdiagnosis. The overall picture is a company with a historically strong reputation that has shown meaningful service deterioration in recent years. Read less