Benjamin Franklin Plumbing of Grand Rapids

Benjamin Franklin Plumbing receives consistently strong marks across all four scored dimensions. Professionalism is the most frequently mentioned dimension, with reviewers repeatedly citing fast response times, punctuality, courteous technicians, and clear communication — including on a holiday and for same-day service. Project completion scores are also high, with multiple reviewers confirming ... Read more

Benjamin Franklin Plumbing receives consistently strong marks across all four scored dimensions. Professionalism is the most frequently mentioned dimension, with reviewers repeatedly citing fast response times, punctuality, courteous technicians, and clear communication — including on a holiday and for same-day service. Project completion scores are also high, with multiple reviewers confirming jobs were finished quickly, completely, and without issue, including complex work like water heater replacements with unexpected complications. Pricing feedback is notably positive, with several reviewers specifically calling out fair, transparent, and affordable options including multiple pricing tiers offered at time of service. Experience is well-supported, with reviewers praising technicians like Mike, Nick, Cody, Taylor, and Kevin for diagnosing issues accurately, avoiding unnecessary upsells, and demonstrating strong technical knowledge. Read less