Terry Allen Plumbing & Heating

The reviews collectively illustrate a concerning trend for Terry Allen Plumbing & Heating. Many customers express frustration over poor communication regarding appointments, with reports of technicians being late or unresponsive as a common grievance. One customer recounted waiting for a technician who never arrived, despite multiple reassurances from the office staff. Such occurrences have led cu... Read more

The reviews collectively illustrate a concerning trend for Terry Allen Plumbing & Heating. Many customers express frustration over poor communication regarding appointments, with reports of technicians being late or unresponsive as a common grievance. One customer recounted waiting for a technician who never arrived, despite multiple reassurances from the office staff. Such occurrences have led customers to label the company as untrustworthy, with some explicitly stating they would not use their services again. Pricing is another significant point of contention. Several reviews indicate that customers felt overcharged for services rendered, often without a clear breakdown of costs or prior approval before work commenced. This lack of transparency in billing practices has led to feelings of betrayal among former loyal customers. Instances where customers received surprise fees or financing charges without adequate explanation resulted in deep dissatisfaction. While some reviews do note professionals who performed their jobs well and showed courtesy, these positive references are overshadowed by the numerous accounts of disrespectful interactions, particularly from technicians. Comments regarding the attitude of workers, including a specific mention of rude behavior, indicate a pressing need for improvement in customer service training. Overall, the combination of delayed services, high costs without justification, poor communication, and unprofessional conduct raises serious concerns about the company's operational practices and customer relations. Many past clients are now sharing their negative experiences widely and moving their business to competitors as a result. Read less