Overview of Company Customer Sentiment Analysis in January
The recent reviews for Masters Excavating & Septic indicate a strongly negative sentiment. Customers express dissatisfaction with the quality of work, assert that the owner, Jeff, exhibits threatening behavior, and highlight issues regarding worker treatment and unfair pricing practices.
Overview of Company Customer Sentiment Analysis in January
The reviews suggest a significant level of frustration and disappointment with Masters Excavating & Septic. The mention of "absolutely horrendous work" indicates that customers feel the services provided do not meet their expectations. Furthermore, the claim that the owner threatens people daily reflects concerns about both the management style and the work environment within the company. Additi... Read more
The reviews suggest a significant level of frustration and disappointment with Masters Excavating & Septic. The mention of "absolutely horrendous work" indicates that customers feel the services provided do not meet their expectations. Furthermore, the claim that the owner threatens people daily reflects concerns about both the management style and the work environment within the company. Additionally, complaints regarding poor treatment of workers highlight potential ethical issues within the organization. Lastly, the mention of price adjustments, specifically an increase of 15% from the original quote, points to concerns about transparency and reliability in financial dealings, which can undermine customer trust. Overall, the feedback paints a troubling picture of a company that could benefit from significant improvements in both service quality and workplace culture. Read less