J&D Home Repair Plumbing & Sewer Services

The review highlights several key issues that reflect poorly on J&D Home Repair Plumbing & Sewer Services. Firstly, the workmanship was criticized, particularly regarding the installation of a bathtub insert. The customer expressed dissatisfaction over the way drywall was handled during the installation, indicating a lack of care or standard practices, which suggests deficiencies in the skill leve... Read more

The review highlights several key issues that reflect poorly on J&D Home Repair Plumbing & Sewer Services. Firstly, the workmanship was criticized, particularly regarding the installation of a bathtub insert. The customer expressed dissatisfaction over the way drywall was handled during the installation, indicating a lack of care or standard practices, which suggests deficiencies in the skill level of the technician. Communication appears to be another significant problem, as the customer reported difficulty in reaching the plumber post-service, which is a critical aspect of service-based businesses. The customer's multiple attempts to communicate for resolution were met with unresponsiveness, leading to feelings of frustration and neglect. This reflects poorly on the company's customer service and follow-up procedures. Additionally, the financial aspect comes into play, as the customer ended up incurring extra costs due to the initial poor service. The sense of being charged without receiving satisfactory results contributes to a negative perception of value for money. The expectation of a job well done, especially after a substantial payment, was not met, leading to feelings of being taken advantage of. Overall, the negative sentiments expressed in the review point towards a need for improved communication, better-quality workmanship, and customer service responsiveness. The customer concluded that they would not use the service again, indicating a significant loss of trust in the company. Read less